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Firewall & network protection in Windows Security
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Select your model. How does HP install software and gather data? This document is for HP printers and computers with Windows operating systems. Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers. Firewall settings might cause one of the following issues:.
You are unable to install the printer software. When you install the printer software, the printer cannot be found on the network. The printer status displays as Not connected even though the printer is connected to the network.
To determine if your firewall is causing the issue, use HP Print and Scan Doctor to temporarily disable the firewall, and then configure the firewall using your security software, if necessary. Step 1: Temporarily disable the firewall Using HP Print and Scan Doctor, temporarily disable the firewall to determine if it is blocking driver installation or printer functionality.
Click Network , and then click Troubleshooting Firewalls. Click the name of any firewall software that has an Enabled status, and then click Disable. Do this until all firewalls are disabled. When all firewalls are disabled, install your printer software or try to use your printer. If the installation completed , re-enable the firewall in the Print and Scan Doctor. For future installs, you can either temporarily disable the firewall each time, or you can continue to the next step and configure the firewall to allow HP programs.
If the printer functionality returned , re-enable the firewall in the Print and Scan Doctor, and then continue to the next step and configure the firewall to allow HP programs. If the installation failed or your printer still does not function properly , the firewall software is not causing the issue.
If more than one firewall is enabled, disable all but one firewall. Step 2: Configure the firewall Anti-virus and computer security programs, such as McAfee and Norton, include firewall software that monitors communications to your computer for threats. Follow the steps in the section that applies to your security software. Configure firewall settings in Windows Defender Windows Defender is automatically installed on all computers with Windows 8 and later.
If you are using the Windows Defender Firewall, follow the steps below to configure the firewall. To see the programs that are allowed through your firewall, click Allow an app or feature through Windows Defender Firewall. Make sure all HP programs are allowed for the type of network you are using private or public.
To allow a program, first click Change settings at the top right, and then check the box in the column that applies to your network. Step 2: Confirm HP printer ports have rules Printers use ports to communicate with a computer.
Rules create openings in the firewall for specific ports. To avoid issues with HP printers in the future, look for and enable rules to allow HP printer ports.
Scroll to the right until you see the column labeled Remote Port , and then click Remote Port to sort it numerically. Search the list for the following outbound rules. Make sure the rules you find are enabled. Enabled rules have a green check mark next to them. To enable a rule that does not have a green check mark, select the rule, and then click Enable Rule in the right panel.
Repeat these steps for inbound rules. On the left panel, click Inbound Rules , and then sort and search the Local Port list for the following inbound rules, making sure they are enabled. If you found and enabled every HP port , you do not need to continue to the next step.
If you still experience problems, go to HP Customer Support to continue troubleshooting. If you did not find every HP port , continue to the next step. Step 3: Create rules for missing HP ports Rules allow your printer to communicate with your computer even when the firewall settings change, such as setting up a new home network or increasing the firewall level when using a public network. On the right panel, click New Rule Select Port , and then click Next.
If you only use a trusted, secure network, select Allow the connection , and then click Next. If you use multiple networks or an unsecure network, select Allow the connection if it is secure , and then complete an additional step to authorize or block specific computers.
Check the boxes that match your network type, and then click Next. Name the rule and add a description optional , and then click Finish. Configure firewall settings in other security software If your firewall is managed by another software application, go to the software manufacturer’s support website for steps to change firewall settings.
BitDefender in English. Kaspersky in English. Avira in English. Avast in English. Norton in English. McAfee in English. AVG in English. Your firewall strength is set to Medium when you are connected to your home network. Firewall alert messages are enabled. If you install new HP software, your security software asks if you want to Allow , Permit , or Unblock. Always select this option for HP software.
If your security software has a Remember this action or Create a rule for this option, select it. HP ports are not blocked. If necessary, create rules to allow the following HP ports. Inbound Rules. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing – Examples: “paper jam” Use product model name: – Examples: laserjet pro p, DeskJet For HP products a product number.
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